Repeat prescriptions can currently be ordered by using the following methods.
. NHS App
. On Line via https://systmonline.tpp-uk.com, Please note that you will need to register to use this service. You will then receive a password and user number that will enable you to select and order your repeat prescriptions directly from our clinical system. Please contact the surgery to register.
. By letter
. In person at reception
Please note that the safest way to order your prescription is by using the On Line service or by letter.
Prescriptions will be processed and ready for collection within 48 hours. Please do not allow yourself to run out of your medication, order in plenty of time and be mindful that the pharmacy will also need time to process the prescription once they have received it. If you have nominated a pharmacy your prescription can be sent to them electronically and you do not have to collect the prescription form the surgery first.
We do not accept prescription requests via email or by telephone. Please do not use the main surgery number to order repeat prescriptions as they are often busy dealing with patients at the surgery.
Ordering your repeat medication digitally
If you have a smart phone or access to the internet, there are other ways of ordering your repeat medication digitally. These apps connect to your patient medical record: NHS App, SystmOnline and Patient Access.
To register with the NHS App:
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. You can see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to on the app.
For instructions on how to download and use the NHS App please visit this website: https://www.nhs.uk/nhs-app/nhs-app-help-and-support/
To register with your surgery app (SystmOnline):
SystmOnline is a website and app which allows patients to view their electronic medical record as well as providing other features such as appointment management or ordering repeat prescriptions.
To access this app, you will need to make a registration request with your GP surgery online. The simplest way to start the request is to go to your surgery website and locate the option to register with the surgery online.
More information about ordering repeat prescriptions online
See this link for more information on ordering repeat prescriptions online: https://www.nhs.uk/nhs-services/online-services/how-to-order-repeat-prescriptions-online/
There are some pharmacy apps that can also support you to order your repeat medication. Please speak to your local community pharmacy for details.
Videos explaining how to use the various digital apps
This is one for the NHS app, which covers ordering repeat medication: https://www.youtube.com/watch?v=421wy0ND9Ls